FAQs

  • If you know what you’re looking for, use the relevant links. To make a purchase go to ‘Shop’ and click on the relevant link 
  • Once you’ve found an item, select your size and colour and click on ‘purchase item’ 
  • Review the items in your shopping bag by clicking the BASKET icon at the top of the page 
  • Click on ‘PROCEED TO CHECKOUT’ to complete your order.
  • You can shop at AYONOTE.COM without creating an account.
  • No. However, register with us and you’ll be able to enjoy the following benefits through your AYONOTE.COM account:
  • Track your orders and review past purchases
  • Request your return or exchange directly from your account
  • Save your address details so you can shop even quicker next time
  • Manage your account details.
  • To create an account, simply click on ‘Sign in’ and then ‘Register ‘ to fill in your details.

If you have forgotten your password, follow the ‘FORGOTTEN PASSWORD‘ instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

All items are in stock unless “Sold Out” is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If the product you want to buy is out of stock, please email customercare@ayonote.com to find out if there is a waiting list for that item
(you will need to be a registered user). Waiting lists are only available for current season collections that have sold out, and do not apply to sale items.

You can also register interest for items previewed in our editorial features, and will receive email notification when they arrive in stock.

We accept Visa, MasterCard, American Express, Delta, and Maestro credit and debit cards.

Please note that we do not accept any other methods of payment apart from those listed above.

At AYONOTE.COM, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

If you prefer, you may place your order by email with our Customer Care team.

AYONOTE.COM ships to most countries worldwide please enquire within if unsure.

Please note that we are unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses, which includes Aramex addresses.

Due to international trading agreements and regulations, AYONOTE.COM is obliged to adhere to particular shipping restrictions.

As a result, we are unable to dispatch items made of exotic skins outside of the UK

In the case of exotic skins, this would need to be within the UK

We deliver to 260 countries around the world, and offer different shipping options to meet your needs please refer to our shipping guide.

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact customercare@ayonote.com for assistance.

By default, product prices are INCLUSIVE OF UK VAT until you proceed to purchase your order. Please note that UK VAT will only be applied to orders dispatched within the United Kingdom, excluding the Channel Islands.

Product prices displayed are exclusive of all taxes and duties, including UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of the relevant duty and or tax is necessary to release your order. As we are unable to advise the amount this may be, we will always seek your confirmation prior to dispatching your order.

You are currently viewing the INTERNATIONAL version of our website, serving the UK, Europe, Africa, Asia, Middle East and Oceania. For all destinations you will be billed in British Pounds.

All items are insured against theft and accidental damage whilst in transit from AYONOTE.COM to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

After you place your order, you will be sent an email confirming that it has been received.

Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status.

We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, AYONOTE.COM is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting My Account followed by Order Status. If you are not registered, why not sign up now so you can track future orders?

Please refer to our returns policy or exchange items.

You have the right to cancel your order with us, provided you give us written notice within three working days of receipt.

You must notify our customer care team in writing of your wish to cancel the contract for your entire order within three working days of receiving your items. Please email customercare@ayonote.com with subject heading: Notice of Contract Cancellation.

On receipt of your notice of contract cancellation, customer care will email you a Returns Reference Number (RRN). Please complete this on the returns pro-forma invoice that you received with your order, and include it with your return so we can process your refund promptly.

We recommend that you insure the return shipment as you are obliged to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at AYONOTE.COM , and that you retain proof of sending, in case of a dispute.

Please note that you must cover the cost of the return shipment, our complimentary shipping service does not apply to cancellations.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, excluding shipping costs ( if applicable) within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Please note: This service is no longer available

Send an email to customercare@ayonote.com with the order number identifying the items you would like to return.

Tell us the reason why you want to send your item(s) back. If an item is faulty, please provide details why.

Please specify if you’d like to exchange an item because the fit isn’t right and choose the replacement size.

To request a refund, tell us how you would like to be credited. This needs to match the original payment method used.

You will need to agree with our Return Policy as displayed on AYONOTE.COM. You will then receive an email containing your Return Reference Number (RRN) which is valid for the next 14 days within which you can send your unwanted item(s) back to us.

Sign the returns proforma invoice that you received with your order.

Please leave your package open until the driver has checked the contents.

You will be notified by email once your return has been received and processed.

If you are based outside the U.K. you can exchange an item for a different size only. Please note shipping rates may apply. However, you will need to pay duties and taxes on the replacement item.

To exchange an item, simply specify the new size and follow the instructions above. Please note that we are only able to offer only size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a credit and purchase the new item separately.

Items should be returned new, unused and with all dust bags and authenticity tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. We will not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.

*Free collection does not apply to items returned from a different country to the original shipping destination.

Your refund will be credited to the original purchaser’s credit card. Shipping costs will not be refunded if shipping is not charged

If your order has been sent to a destination within the U.K. where applicable, all sales taxes will be refunded. Outside the U.K. customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

Please be aware that it can take up to 10 days for the refund to appear in your account.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at AYONOTE.COM, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that AYONOTE.COM may use your contact details to inform you of our latest arrivals and fabulous new services via email. If you would prefer not to receive these updates, please email admin@ayonote.com.

Click here to read our Privacy Policy in full.