You may return any unwanted items or exchange items for the same purchase value. You must request your return reference number within 3 days of order receipt, and return your unwanted items within 14 days of receiving your RRN, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability.
Please refer to our Returns & Exchanges policy for further information.
Shipping is not complementary on the replacement item and exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns.
Returns and Exchanges
Making a return or exchange is easy … Just make sure you request your Returns Reference Number within 3 days of receiving your order and return the items within 5 days of receiving your order. Please refer to our returns policy.
Receiving Your RRN
Send an email to customercare@ayonote.com with the order number identifying the items you would like to return.
Tell us the reason why you want to send your item(s) back. If an item is faulty, please provide details why.
Please specify if you’d like to exchange an item because the fit isn’t right and choose the replacement size.
To request a refund, tell us how you would like to be credited. This needs to match the original payment method used.
You will need to agree with our Return Policy as displayed on AYONOTE.COM. You will then receive an email containing your Return Reference Number (RRN) which is valid for the next 5 days within which you can send your unwanted item(s) back to us.
Returning Your Purchase
Please send an email to customercare@ayonote.com, visit www.DHL.com and select your country to find the telephone number of your nearest DHL Office. UK customers can use the special delivery/ to be signed for Royal Mail services. Please visit the Royal Mail website.
Sign the returns proforma invoice that you received with your order. Please leave your package open until the driver has checked the contents.
You will be notified by email once your return has been received and processed.
If you are based outside the U.K., you can exchange an item for a different size only. Please note shipping rates may apply. However, you will need to pay duties and taxes on the replacement item.
To exchange an item, simply specify the new size you require at the time of requesting your RRN and follow the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a credit and purchase the new item separately.
Items should be returned new, unused and with all dust bags and authenticity tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. We will not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us insured and in the original packaging provided.
Our policy
Items should be returned unused and with all MARION AYONOTE Boxes, dust bags or authenticity cards and in the exact packaging. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Please email customercare@ayonote.com if any of your purchases have been delivered without MARION AYONOTE packaging.
All items returned should have a Return Reference number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
Shoes
All shoes should be tried on a carpeted surface before wear as Shoes worn or Shoes which have a marked sole will not be refunded or exchanged.
Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs at the time of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on AYONOTE.COM. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
